XM ENDING (Long One
Well, I've cancelled the XM subscription, now I'm only out the $325.00 for the dealer install/antenae. I'm a real estate lawyer--any of you class-action lawyers out their need a plaintiff? I want my $325.00 back, plus 2 or 3 million from XM & GM for punitive damages, to teach them not to waste our time & money--not to mention that I've altered the appearance of the car, and to remove the antenae, requires body work to the trunk, paintwork, etc.
As much as you guys want to defend and love GM/Cadillac, I've got a different attitude.
I'm a "former middle class, coupon clipping guy, who went way into debt to get thru law school (2nd career) found his niche, and "made it to the big-time."
I DON'T appreciate being lied to, and being forced to return 3 times to get the problem fixed.
The way I see it, GM & Cadillac have 2 strikes against them, lying and wasting my time for ABSOLUTELY NO REASON. The lying is forced on the dealer by GM's lack of backing--if GM said "change the guy's rotors and pads" the dealer would've done it, but apparently, GM must torture every owner before allowing the dealer to be paid for fixing the problem.
What a beautiful business model. 1) build an awesome car 2) charge a lot for it 3) market it brilliantly 4) sell it 5) send 2,000 questionnaires to each owner for quality control 6) ignore all customer complaints/issues and questionnaire results 7) bail on customer, hope he'll go away (don't worry, we will--the Ford GT is looking very good to me) 8) finally, if the customer gives you 2 or 3 chances, (maybe) fix the problem we should've gone berserk to fix the first time the customer came in 9) get sued, spend a fortune defending our incompetence and 10) wonder why the cusomers are all gone.
HEY GM, WE ACTUALLY WANT TO BUY AMERICAN. WE ACTUALLY WANT YOU TO HAVE THE BEST CARS IN THE WORLD. WE ACTUALLY WANT TO HELP YOU SELL THEM VIA WORD OF MOUTH. WE ARE YOUR RICHEST, MOST PROFITABLE CUSTOMERS. I KNOW YOU DON'T NEED US RIGHT NOW (THERE ARE PLENTY OF BUYERS) BUT IN 2 YEARS THERE W O N' T B E A N Y, J U S T L I K E A L W A Y S.
I don't work in the auto industry, but as a business-man and attorney who has only bought American cars for 20 years, I have a free suggestion for Cadillac/GM. Since you are going to fix all of the problems anyway, with or without arbitration and lawsuits, why don't you fix them THE FIRST TIME????????????? HOW DOES IT HELP YOU TO HAVE US COME BACK 2 OR 3 TIMES FOR EVERY STUPID THING?????? DO YOUR DEALERS GET MORE MONEY THAT WAY???????? DO YOU???????? WE WANT TO HELP, BUT YOU'RE MAKING IT IMPOSSIBLE! I WANT TO LOVE THE ENTIRE XLR EXPERIENCE SO BADLY, I CAN TASTE IT--WHY ARE YOU TORTURING US?? :banghead