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20 Posts
Fellow XLR friends:
Please advise me on this issue. I recently traded in my '04 XLR with 9000 miles with no issues whatsoever for a "06 black on black XLR lease--in order to lower my monthly payments. When I went for delivery of the car I was a little sad because I was very attached to my '04. I discovered that the '06 car had scratches on the bumper and had some miles on it (200 miles). The dealer said they would have the car re-detailed and it would be ready in 2 days. When I returned, the car was ready, but the computers at the dealership were down and they could not do the paperwork. I asked the GM of the dealership that I would come back for the car, but I wanted to be assured that a Cadillac mechanic would go through everything to make sure the car was ready. I returned 2 days later and after driving the car for one day and a half (maybe 5-6 miles), I heard a terrible noise coming from the hood with aceleration and deceleration. I called the dealer and they arranged for the car to be evaluated at their sister dealership by one of their mechanics. They acknowledged that something wasn't right with the car and said they would evauate it and let me know. Here's where things went wrong. I was told days later that the car needed parts overseas and that it would take 3-6 days. Then, I was told that after the parts were put in, it still didn't sound right. I voiced my concerns to the mechanic and said I had no confidence in this particular car and inquired about the dealership giving me another '06 XLR. I was asked to give them 1 more day to drive the car and they promised to call me back in the morning with details. I didn't receive a call until the afternoon, and they said that they needed more parts and that an XLR tech was needed to put in and that it would take 2 more days. I asked to speak to the ownership of the dealer, but he would only talk to the mechanic. I asked to speak to the GM, but I was told he was on vacation. The mechanics and service manager were very sympathetic and understood that for a brand new car that I had for 48 hours and that was supposedly evaluated by the first dealer, I should be asking for a new car for the money I paid. I called back to the dealer and demanded ( strong word, but that is what I said) to speak to the GM or the equivalent or I wanted to speak to the regional GM in Michigan. I did get a call back from the GM on a conference call with the service manager who had an attitude and said he could never give me a new car--only General Motors could. What is your advice?
Please advise me on this issue. I recently traded in my '04 XLR with 9000 miles with no issues whatsoever for a "06 black on black XLR lease--in order to lower my monthly payments. When I went for delivery of the car I was a little sad because I was very attached to my '04. I discovered that the '06 car had scratches on the bumper and had some miles on it (200 miles). The dealer said they would have the car re-detailed and it would be ready in 2 days. When I returned, the car was ready, but the computers at the dealership were down and they could not do the paperwork. I asked the GM of the dealership that I would come back for the car, but I wanted to be assured that a Cadillac mechanic would go through everything to make sure the car was ready. I returned 2 days later and after driving the car for one day and a half (maybe 5-6 miles), I heard a terrible noise coming from the hood with aceleration and deceleration. I called the dealer and they arranged for the car to be evaluated at their sister dealership by one of their mechanics. They acknowledged that something wasn't right with the car and said they would evauate it and let me know. Here's where things went wrong. I was told days later that the car needed parts overseas and that it would take 3-6 days. Then, I was told that after the parts were put in, it still didn't sound right. I voiced my concerns to the mechanic and said I had no confidence in this particular car and inquired about the dealership giving me another '06 XLR. I was asked to give them 1 more day to drive the car and they promised to call me back in the morning with details. I didn't receive a call until the afternoon, and they said that they needed more parts and that an XLR tech was needed to put in and that it would take 2 more days. I asked to speak to the ownership of the dealer, but he would only talk to the mechanic. I asked to speak to the GM, but I was told he was on vacation. The mechanics and service manager were very sympathetic and understood that for a brand new car that I had for 48 hours and that was supposedly evaluated by the first dealer, I should be asking for a new car for the money I paid. I called back to the dealer and demanded ( strong word, but that is what I said) to speak to the GM or the equivalent or I wanted to speak to the regional GM in Michigan. I did get a call back from the GM on a conference call with the service manager who had an attitude and said he could never give me a new car--only General Motors could. What is your advice?
