Well folks, they stepped up to the plate and hit one out of the park. I have just been informed that my warrantee will not be voided after all. After discussions at higher levels they decided to rescind what was apparently a lower level decision. Thank you Cadillac! You have justified my decision to buy American. And a special thank you to Cheryl Zerbe of Cadillac Customer Service. You have been absolutely wonderful throughout this whole ordeal. And Cadillac - I promise - I will not abuse the car.
pob :cheers
THE FOLLOWING GRIPE IS DECLARED VOID! BUT BE AWARE OF THE ISSUE BEFORE YOU DRIVE YOUR CAR ON A RACE TRACK - - -
To those of you who may be contemplating buying an XLR. Read this first so you know what kind of company you will be dealing with. My XLR has less than 9000 miles on it. There have been some steering issues (see thread in the Technical Discussion section) and now there is a transmission problem. The steering problem first surfaced while I was taking a high performance driving course. It happened a second time when the car was being driven at the track at a "track days" event. This is not racing. It is enjoying the car without worrying about traffic citations. I have been up front with Cadillac about this. I have now been informed that, because this vehicle was driven on a race track, the power train warrantee is being voided. Period. Thank you Cadillac for stepping up to the plate and standing behind this vehicle.
pob :cheers
THE FOLLOWING GRIPE IS DECLARED VOID! BUT BE AWARE OF THE ISSUE BEFORE YOU DRIVE YOUR CAR ON A RACE TRACK - - -
To those of you who may be contemplating buying an XLR. Read this first so you know what kind of company you will be dealing with. My XLR has less than 9000 miles on it. There have been some steering issues (see thread in the Technical Discussion section) and now there is a transmission problem. The steering problem first surfaced while I was taking a high performance driving course. It happened a second time when the car was being driven at the track at a "track days" event. This is not racing. It is enjoying the car without worrying about traffic citations. I have been up front with Cadillac about this. I have now been informed that, because this vehicle was driven on a race track, the power train warrantee is being voided. Period. Thank you Cadillac for stepping up to the plate and standing behind this vehicle.