There has been a lot of talk on this forum about the quality of service provided by Cadillac dealers. It seem like everything from the quality of the loaner car to the compencey of the technicians has been discussed. I thought I would rely an episode that happen to me over the weekend at the Local Mercedes-Benz dealership as a comparision to what we have experienced at Cadillac.
Basically, I am in the market for a large sedan to drive when the XLR is down for the winter. Anyway, was looking at a S-55 AMG. Get this. The car has a window sticker of over 113K. However, they happend to have a 1 year old model in just the color I wanted with only 2K miles on it. The asking price was 106K on the one year old "used" MB. I thought that the price was high so I left and told the salesperson I wanted to do some research on the car. I used MB websit to search national dealers certified used lots for the same car. When I went back the next day with 4 examples of the same car at other MB (out of region) dealers that were considerable less the dealer told me the following: "you can buy from those other dealers, but you will not get quality MB serivce from us if you bring the car hear for warranty work." He went on to say that MB car bought from another MB dealer does not receive 1. loaner car, 2. courtesy shuttle, 3. car wash when serviced, 4. less likely to be helpful.
I was actually pretty schocked to hear that from a dealer (this guy was a 8 year vetern at the dealership). Needless to say, I won't be buying from them.
I have read a lot of issues on this site that go something like " for 78K the dealer should.........". It seems like the MB guys take that to a whole new level. Guess I will stick to the STS & XLR at half the cost and better service.
Basically, I am in the market for a large sedan to drive when the XLR is down for the winter. Anyway, was looking at a S-55 AMG. Get this. The car has a window sticker of over 113K. However, they happend to have a 1 year old model in just the color I wanted with only 2K miles on it. The asking price was 106K on the one year old "used" MB. I thought that the price was high so I left and told the salesperson I wanted to do some research on the car. I used MB websit to search national dealers certified used lots for the same car. When I went back the next day with 4 examples of the same car at other MB (out of region) dealers that were considerable less the dealer told me the following: "you can buy from those other dealers, but you will not get quality MB serivce from us if you bring the car hear for warranty work." He went on to say that MB car bought from another MB dealer does not receive 1. loaner car, 2. courtesy shuttle, 3. car wash when serviced, 4. less likely to be helpful.
I was actually pretty schocked to hear that from a dealer (this guy was a 8 year vetern at the dealership). Needless to say, I won't be buying from them.
I have read a lot of issues on this site that go something like " for 78K the dealer should.........". It seems like the MB guys take that to a whole new level. Guess I will stick to the STS & XLR at half the cost and better service.