Other strings - Other dealers
These issues have been brought out in other strings (ie - the fact that MB will not service cars bought at another dealer).
While no one has said for sure that the Caddy dealers act or do not act the same way (if you took your XLR to another Caddy dealer for service), I have had similar experiecn with other American car dealers over the years (Pontiac and Lincoln). I had bought or leased a car somewhere else and never felt I got good service when I took them in.
On the other hand, I had a Corvette that I bought in OK and had service in SC and VA over the years (obviously different dealers), and always had great service. IN fact, the one Chevy dealer in SC always kept my Vette parked inside and I just walked up and got in (never had to wait for the valet driver to bring it).
May just be the dealership philosophy not the brand. Who knows.
These issues have been brought out in other strings (ie - the fact that MB will not service cars bought at another dealer).
While no one has said for sure that the Caddy dealers act or do not act the same way (if you took your XLR to another Caddy dealer for service), I have had similar experiecn with other American car dealers over the years (Pontiac and Lincoln). I had bought or leased a car somewhere else and never felt I got good service when I took them in.
On the other hand, I had a Corvette that I bought in OK and had service in SC and VA over the years (obviously different dealers), and always had great service. IN fact, the one Chevy dealer in SC always kept my Vette parked inside and I just walked up and got in (never had to wait for the valet driver to bring it).
May just be the dealership philosophy not the brand. Who knows.