Thanks for efforts and pro pictures..
paint issue in one spot
I had a small spot on the roof that when I bought the car that looked like a small rock chip on the paint. I have had the roof painted twice in the last few weeks and they even ground the area filled it in and then repainted it. The small hole in the paint keeps coming back in the same spot. It is very tiny, about the size of a pea, but it drives me crazy. Any ideas? The cadillac body shop in town, mentioned taking the headliner out, drilling out that area, filling it with a plug and repainting it. They think some acid or maybe even brake fluid from the car above when it was initially shipped could be the culprit.... HELP !!! :banghead
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HAHAHA! I had the same f----ing spot on my STARBLACK and 1 week into my Alpine White SAME SPOT!
SEE!!!!
They don't even listen to us when the problem was shown to the plant manager at RII by XLR I FL!!!
So, if they don't listen for something as serious as that they absolutely won't listen to the smaller things we suggest!
GEEZ!!!! :rant
Floyd
They don't even listen to us when the problem was shown to the plant manager at RII by XLR I FL!!!
So, if they don't listen for something as serious as that they absolutely won't listen to the smaller things we suggest!
GEEZ!!!! :rant
Floyd
is there anyway to ask GM about this issue to be solved as warranty ?? any procedcures ??
Update
I called Cadillac and they apparently called the dealership. When I pulled in on the 14th, the service manager was expecting me. He was immediately helpful, he listened and understood the issue and stated they would fix it. I left it that day in the shop and have been in Ireland since that week. It is not ready yet, but I am looking forward to getting it back.
Has anyone else noticed a huge language barrier when you call the Cadillac customer service line? :banghead
I called Cadillac and they apparently called the dealership. When I pulled in on the 14th, the service manager was expecting me. He was immediately helpful, he listened and understood the issue and stated they would fix it. I left it that day in the shop and have been in Ireland since that week. It is not ready yet, but I am looking forward to getting it back.
Has anyone else noticed a huge language barrier when you call the Cadillac customer service line? :banghead
Me too but on the right side (passenger side)!
guess what, i have the same spot in the same place excatly....
Newest update
I went to the dealership yesterday and the service manager told me the software updates had been preformed and the problem still occured. He did some research and found a previous bulletin that said the top's struts would need to be replaced for the top to consistantly be locked when closed. It seems it does not lock in place every time the top is put down. This causes it to bounce while being driving and allows the top to hit that bolt. They are replacing the struts, testing the top and will paint it when thay are sure it has fixed the problem. :skep
I went to the dealership yesterday and the service manager told me the software updates had been preformed and the problem still occured. He did some research and found a previous bulletin that said the top's struts would need to be replaced for the top to consistantly be locked when closed. It seems it does not lock in place every time the top is put down. This causes it to bounce while being driving and allows the top to hit that bolt. They are replacing the struts, testing the top and will paint it when thay are sure it has fixed the problem. :skep
Still without my car ......
Today makes 3 weeks the dealership has had the XLR.
Today makes 3 weeks the dealership has had the XLR.
What in the world are they waiting for? :sleep
SilverX
SilverX
Today makes 3 weeks the dealership has had the XLR.
They're all taking turns "test-driving" her through the sand dunes!!What in the world are they waiting for? :sleep
SilverX
Floyd
I'm not surprised. Do you smell lemon? Around here you have met the burden of proof.
What in the world are they waiting for? :sleep
SilverX
I went by on Thursday and they said they had it fixed and it just needed to be painted. I went by yesterday and it had been moved to the body shop, but had still not been painted. I am missing some of the best convertible days of the year !!! They really had a hard time working with the top. They said it was a big learning experience for them ...glad I could help :banghead
Casey
Yeah, I'm sure you are. . .They said it was a big learning experience for them ...glad I could help :banghead
Casey
Floyd
Good job !!!
I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.
arty
I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.
arty
Congrats!!!
Still great top down weather!
Floyd
Still great top down weather!
Floyd
Fantastic.
You are now ready to enjoy the beautiful summer weather of Kentucky.
SilverX
You are now ready to enjoy the beautiful summer weather of Kentucky.
SilverX
I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.
Fantastic.
You are now ready to enjoy the beautiful summer weather of Kentucky.
SilverX
Finally !!!!!! It has been nice to have it back !!!
Now be sure to give credit where credit is due!!Fantastic.
You are now ready to enjoy the beautiful summer weather of Kentucky.
SilverX
The dealership did their job and you are happy.
Read my earlier post, I already did that ....Now be sure to give credit where credit is due!!
The dealership did their job and you are happy.
Jerry,Now be sure to give credit where credit is due!!
The dealership did their job and you are happy.
I'm a little puzzled here---Thank them for taking over three weeks to fix the problem and blemish--I don'T buy it.:banghead :banghead
Just my opinion!
Cubby558:cool
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