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82 Posts
Thanks for efforts and pro pictures..
paint issue in one spot
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120 Posts
HAHAHA! I had the same f----ing spot on my STARBLACK and 1 week into my Alpine White SAME SPOT!
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82 Posts
is there anyway to ask GM about this issue to be solved as warranty ?? any procedcures ??
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85 Posts
Update
I called Cadillac and they apparently called the dealership. When I pulled in on the 14th, the service manager was expecting me. He was immediately helpful, he listened and understood the issue and stated they would fix it. I left it that day in the shop and have been in Ireland since that week. It is not ready yet, but I am looking forward to getting it back.
Has anyone else noticed a huge language barrier when you call the Cadillac customer service line? :banghead
I called Cadillac and they apparently called the dealership. When I pulled in on the 14th, the service manager was expecting me. He was immediately helpful, he listened and understood the issue and stated they would fix it. I left it that day in the shop and have been in Ireland since that week. It is not ready yet, but I am looking forward to getting it back.
Has anyone else noticed a huge language barrier when you call the Cadillac customer service line? :banghead
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108 Posts
Me too but on the right side (passenger side)!
guess what, i have the same spot in the same place excatly....
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85 Posts
Newest update
I went to the dealership yesterday and the service manager told me the software updates had been preformed and the problem still occured. He did some research and found a previous bulletin that said the top's struts would need to be replaced for the top to consistantly be locked when closed. It seems it does not lock in place every time the top is put down. This causes it to bounce while being driving and allows the top to hit that bolt. They are replacing the struts, testing the top and will paint it when thay are sure it has fixed the problem. :skep
I went to the dealership yesterday and the service manager told me the software updates had been preformed and the problem still occured. He did some research and found a previous bulletin that said the top's struts would need to be replaced for the top to consistantly be locked when closed. It seems it does not lock in place every time the top is put down. This causes it to bounce while being driving and allows the top to hit that bolt. They are replacing the struts, testing the top and will paint it when thay are sure it has fixed the problem. :skep
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85 Posts
Still without my car ......
Today makes 3 weeks the dealership has had the XLR.
Today makes 3 weeks the dealership has had the XLR.
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251 Posts
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553 Posts
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85 Posts
I went by on Thursday and they said they had it fixed and it just needed to be painted. I went by yesterday and it had been moved to the body shop, but had still not been painted. I am missing some of the best convertible days of the year !!! They really had a hard time working with the top. They said it was a big learning experience for them ...glad I could help :banghead
Casey
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553 Posts
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85 Posts
Good job !!!
I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.
arty
I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.
arty
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251 Posts
Fantastic.
You are now ready to enjoy the beautiful summer weather of Kentucky.
SilverX
You are now ready to enjoy the beautiful summer weather of Kentucky.
SilverX
I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.
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85 Posts
Finally !!!!!! It has been nice to have it back !!!
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1,952 Posts
Now be sure to give credit where credit is due!!
The dealership did their job and you are happy.
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85 Posts
Read my earlier post, I already did that ....
Jerry,
I'm a little puzzled here---Thank them for taking over three weeks to fix the problem and blemish--I don'T buy it.:banghead :banghead
Just my opinion!
Cubby558:cool
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