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I had a small spot on the roof that when I bought the car that looked like a small rock chip on the paint. I have had the roof painted twice in the last few weeks and they even ground the area filled it in and then repainted it. The small hole in the paint keeps coming back in the same spot. It is very tiny, about the size of a pea, but it drives me crazy. Any ideas? The cadillac body shop in town, mentioned taking the headliner out, drilling out that area, filling it with a plug and repainting it. They think some acid or maybe even brake fluid from the car above when it was initially shipped could be the culprit.... HELP !!! :banghead

 

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You guys are the best !!!!

This is exactly what the problem is with mine. I just called the shop and they are thrilled you guys new the issues.

Now, since I am certified, will the software update be covered under warranty? Is it possible for my local dealer to install these updates? I will be going to BG, but I hate to wait until then.

 

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can anyone provide picture so that we can raise issue to GM at once...

I will take a picture tonight.

 

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I have the pictures, but cannot figure out how to put them on this forum.... :banghead

 

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IF YOU HAVE THE PROBLEM take your car to your dealer so they can fix it.

Just explain the issue to them and get them to load out the software. They may also need to replace some switches too that aren't working as well as they should.

That is what I did. The local dealer fixed the spot and repainted the top twice, before I posted the problem on this forum. As soon as I posted the problem on this forum, other forumites were able to identify the problem that the dealer had not. Which makes sense, if you read above, other people had multiple repaints before the culprit was identified.

My problem is this: The lady at the service department of the local dealership opened a book, when it did not show this problem as a recall issue she looked at me with a blank stare. I explained the whole issue and what needed to be done to fix it and still got the same stare. They are supposed to look into it and call me back, but I have not heard from them.

 

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Who ever has photos as to the location and detail, please post. I want to identify the possible problem if was to occur. I've had so many software updates, I was probably covered, but I'm still curious as to the location.

i sent the photos to SilverX to post for me. I could not figure out how to upload them.

Casey

 

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COMFORT ZONE:

We were told at BG II that NOT ALL CADILLAC DEALERS ARE CERTIFIED TO WORK ON THEM.

My local dealership has only been selling Cadillac for about a year or two. They bought out another dealership. I am 30 minutes from Bowling Green, I may check with the dealership there. I will be out of the Country for a week or so, but will check when I get back. I will post my progress on this issue.

 

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Pictures

The photos show the spot and the culprit. When the top closes, it goes too far and that pictured bolt hits the paint. When I bought the car, it had a very deep spot due to this. It looked like a rock chip. I had it repainted two days after I bought the car and it kept coming back. It was not until posting on this site, were we able to find out why.

 

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Update

I called Cadillac and they apparently called the dealership. When I pulled in on the 14th, the service manager was expecting me. He was immediately helpful, he listened and understood the issue and stated they would fix it. I left it that day in the shop and have been in Ireland since that week. It is not ready yet, but I am looking forward to getting it back.

Has anyone else noticed a huge language barrier when you call the Cadillac customer service line? :banghead

 

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Newest update

I went to the dealership yesterday and the service manager told me the software updates had been preformed and the problem still occured. He did some research and found a previous bulletin that said the top's struts would need to be replaced for the top to consistantly be locked when closed. It seems it does not lock in place every time the top is put down. This causes it to bounce while being driving and allows the top to hit that bolt. They are replacing the struts, testing the top and will paint it when thay are sure it has fixed the problem. :skep

 

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Still without my car ......

Today makes 3 weeks the dealership has had the XLR.

 

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What in the world are they waiting for? :sleep

SilverX

I went by on Thursday and they said they had it fixed and it just needed to be painted. I went by yesterday and it had been moved to the body shop, but had still not been painted. I am missing some of the best convertible days of the year !!! They really had a hard time working with the top. They said it was a big learning experience for them ...glad I could help :banghead

Casey

 

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Good job !!!

I got the car back last Wednesday and the top is working great and "NO" paint spot. They did a really good job on it.

arty

 

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Fantastic.

You are now ready to enjoy the beautiful summer weather of Kentucky.

SilverX

Finally !!!!!! It has been nice to have it back !!!

 

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Now be sure to give credit where credit is due!!

The dealership did their job and you are happy.

Read my earlier post, I already did that ....