[XLR I FL]

You guys are dead on!!!!

I mentioned this to the XLR plant manager last year during our tour and walked over to the line and showed him the screw stud that was doing it. (He's retired now--I think)

It seems that the top does not fully go down in the trunk and lock in place. It goes far enough for the top down software to think it's "OK" to go to the next phase of putting the top down though. I think later software updates may correct this issue. (I could let the top go to the phase and then lift the top up enough that if the top was not secured and the trunk lid was down and you went over a bump it would "hit" the screw.

RECOMMENDED: IF you keep having this problem see if you have the latest top software to control ups and down and the solenoid switches.

IF you are going to Bowling Green they can do it there.

Regards

 

[XLR I FL]

IF YOU HAVE THE PROBLEM take your car to your dealer so they can fix it.

Just explain the issue to them and get them to load out the software. They may also need to replace some switches too that aren't working as well as they should.

After it is fixed and the top is working to your satisfaction then get the top paint work done. That way it will only have to be done once.

Please keep us all up to date on your progress.

 

[XLR I FL]

That is what I did. The local dealer fixed the spot and repainted the top twice, before I posted the problem on this forum. As soon as I posted the problem on this forum, other forumites were able to identify the problem that the dealer had not. Which makes sense, if you read above, other people had multiple repaints before the culprit was identified.

My problem is this: The lady at the service department of the local dealership opened a book, when it did not show this problem as a recall issue she looked at me with a blank stare. I explained the whole issue and what needed to be done to fix it and still got the same stare. They are supposed to look into it and call me back, but I have not heard from them.

COMFORT ZONE:

I deal with the Service Manager and if I don't get anywhere then I'll have a conversation with the General Manager.

There are people in each Dealer that is licensed to sell XLR's that are Factory trained to resolve the technical issues. We were told at BG II that NOT ALL CADILLAC DEALERS ARE CERTIFIED TO WORK ON THEM. If they are you'll get a higher level of attention.

Ask the dealer if they are XLR Cerified to work on them If you are sure you are getting the correct information then a call to Cadillac Customer Service will get you an answer--I think.

 

[XLR I FL]

Fantastic.

You are now ready to enjoy the beautiful summer weather of Kentucky.

SilverX

Now be sure to give credit where credit is due!!

The dealership did their job and you are happy.