On a recent Sunday morning at 9:30 AM, I got in my XLR and turned the key anticipating a healthy start and a wonderful top down day in Southern California. Much to my surprise, the heads up display started to come alive and the headlights came on (was parked in my garage) along with the radio, however otherwise I was greated with absolute silence.
I retried a couple of times with the same less than desirable result.
I depressed the OnStar "blue" button and a helpful voice came on the line. I described my problem and the advisor ask if she could run a vehicle probe. Since I was parked in my garage I was not sure if the probe would work, but said "sure". The advisor came back on the line to say she detected no problesms. She ask me if any warning message was display and as I said no, a "low voltage" message showed on the DIC. Then gradually a plethora of additional messages began to be displayed saying to check this, check that, this has failed, etc. In short, subsystems were failing faster than I could read the messages.
The advisor stated she would transfer me to Roadside Assistance. Roadside Assistance came on the line almost immediately. They said they would dispatch a technician from Renick Cadillac who should be on site within one hour.
Five minutes later (remember this is Sunday morning at around 9:30 AM), the Renick technician called me. He was walking to his vehicle and stated he would be on site in thirty minures.
He showed up dressed in his Sunday finest. By now the vehicle required use of the emergnvy manual entry procedure. He spent less than ten minutes diagnosing the problem and then stated I needed a new battery. Of course he had a brand new battery in his van. The battery is very small, slightly larger than a motorcycle battery. It took ten minues to change the battery and I was on my way.
Total elapsed time from my call to OnStar to when I was on my way, less than one hour.
Pretty good I would say!
The technician had two suggestiosn:
1. Limit trunk opening and closing when vehicle is not running
2. When not in use, keep the FOB put of radio range with the vehicle