[lady_phoenix]

:glol

It seems that every consumer has an issue with a salesperson, whether they sell cars, appliances or other things. I think the point he is trying to make is that when we walk in a dealership, first respect that we are there to purchase a vehicle. We are not meat or bait for salespersons to catch and make a fast buck. I commend Steve Foley for selling the XLR at MSRP. The bottom line is those who sell at MSRP are thinking in the long run. Service first, money later. Who knows? People who purchase that XLR may have a daughter or son they want to purchase a CTS for and that is where repeat business will make you a money maker.

I have said many times that there needs to be a stricter system to hold some salespersons accountable for their misguided ethics. Consumers are not the prey and should be treated with the upmost respect. We're not dumb and we know when someone is pulling one over on us. At least I am. The car buying experience is not what it use to be for Cadillac. This is one of the many reasons brands such as Lexus and Mercedes-Benz have been able to move into the territory that Cadillac laid foundation for. Not all of them are bad and there are salesmen that I absolutely adore. Hats off to them! Hades for the others!:mad

 

[lady_phoenix]

I have heard that the dealerships that have been authorized to sell the XLR will have to take in the end, if you understand my meaning. The launch of the XLR was as important as the air we breathe to Cadillac. Every complaint that has been made to Cadillac concerning a dealer and the pricing thing is probably now sitting in the office of 'The Don' (what I call Mark LeNeve). I think that of course there are no legal ramifications that can be taken, but how about allocation? I bet you the dealerships that are selling these vehicle outrageously over MSRP didn't think of that.

I used to talk to a dealer once and he told me that GM put some dealerships our of business becuase they began reducing allocation of all the brands they carried, gradually. I think the XLR game is going to be played the same way. My advice to those who want to make a quick buck: play nice or Caddy won't.:glol :glol :glol :glol :glol :glol :glol:glol :glol :glol

 

[lady_phoenix]

:nono

Webfather,

I seriously doubt that the dealers who consider that they do justified will hear our plight. But those that don't turn a blind eye will take all of what was said into consideration. I think hell will have to freeze over for all the rest of them to develop ethics. Training just ain't gettin' it!

I guess that's why I am reluctant to purchase at this time. I get scared of all the slime and rotten smells I hear of the hunters who consider me game to hunt. After all, I am a woman. But an educated one at that. Don't they know a smart woman when they see one? Of course not because all I am is dollar signs.

 

[lady_phoenix]

Mr. XLR-
I agree with your thoughts. I made the suggestion to the people who were not happy to make the dealers aware. I think it may be constructive to stores who want to improve, and if they are blissfully unaware, they can't begin the process to fix the problem.

I have had conversation with several of the women you mentioned, and I have to agree with you. Any person in the automotive industry should realize that women wield a great deal of influence in automible purchasing, and if they do not, they do need to be made aware.

If there are as many unhappy customers out there, it might make some dealers re-evaluate what they are doing, and make improvements.

It sounds like your manner of handling customers is not what every Cadillac customer is seeing, when they should be. If the dealers read this forum, they will see a good snapshot of the real-world customer's feelings(and some excellent examples of the type of referral they would like to have being directed their way)

I'm sorry Sheri, but I think those of them that hear it and don't want to improve, well I think should lose the franchise. But we all know how that works out. I think all Cadillac dealerships should be held accountable for their ethics. Come on, how many times do you think it is ethical for a dealer to tell someone to go ask GM for a private offer the dealer knows the customer can't have. Stop being a wuss and tell us the truth!:banghead