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Discussion Starter #1
You can make great cars, have great looking new showrooms but its all for nothing when you walk in and the salesperson is not qualifiesd to work at the slushi machine at 7-11 which is the case at almost all Caddy dealers.

Now walk into a Lexus or MB dealer and they are young, profesional people who know the product in and out.

Cadillac should have required training that you must pass before being allowed to sell a 70K product.

Its the same sales experience as buying a Cobalt at a chevy dealer. And you know what - a Colbalt salesperson should be educated also!

It amazes me that this is the one area that Cadillac has no clue and has allowed to continue.
 
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I stopped in to a local Cadillac dealer to see what they had on the floor in the way of XLR's Or V's.
Mind you, I'm met by a dees and deems talking salesman with a brown tooth in a pair of jeans and a ragged sport shirt.
I didn't even want to continue my conversation, while he was goggle eyed of my V, like he had never seen one before. He also said he had a silver V and I had to tell him it's not silver but platinum. He says, "what's the difference?"
Bob
 

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Standby:

YOU'RE A HOOT!!!

I still believe that we are rapidly approaching the time when you will configure you car online and they will drop by your house or business with a tractor trailer when they are in your neighborhood to deliver the new unit. That way you will only need to go to the service department when you need oil changes or a warranty item fails.

I hope Hans and you have a great time at the rally!!

Don't call me for bail money!!!

BEST WISHES!!



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Hasta la Albuquerque

Hey, you are probably not far from the truth. My V came by Motor Coach, why not just drop it off at the house?
If Hans gets any tickets, it's going to be so expensive up at 155 mph that I'm just worried that they might take the car in tow. We will take lots of pics in New Mexico, hopefully not of the car being towed.
Bob

XLR I FL said:
Standby:

YOU'RE A HOOT!!!

I still believe that we arew rapidly approaching the time when you will configure you car online and they will drop by with a tractor Trailer when they are in your neighborhood to deliver the new unit. That way you will only need to go to the service department when you need oil changes or a warranty item fails.

I hope Hans and you have a great time at the rally!!

Don't call me for bail money!!!

BEST WISHES!!
 

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Thats very true about the cadillac sales people sometimes they ask you Questions about the car and it is embrassing.



Adam
 

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Everyone

I have found this to be an endemic problem with ALL car salesmen.

All you have to do is spend an hour online researching a car, and you will know more than 98% of the salesmen in ANY dealership.

I am looking for a crossover SUV and have been shopping around (the SRX has a very narrow back loading area, which is a big dissatisfier) and have found that the Volvo salesman (XC90) didn't know about several items that were options, same for the Infiniti salesman (FX45) and Land Rover (Sport).

Can't wait to try MB and Lexus.
 

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Good experience with Cadillac people.

I have the opposite experience. My cadillac dealer in Houston is great. My salesperson has been selling Cadillacs for 38 years, in only two locations. The first one (Bland Cadillac) is no longer in business.

When I go in for service, I'm treated like a king. They always have a loaner for me to drive. My service writer has been working for Cadillac 42 years.

I am "in and out" quickly, everyone there knows me. All around, my Cadillac experience has been on a par with BMW and far better than Mercedes.

And best of all, my Cadillacs have been trouble free - excpt for the sticky top on the XLR. And this was a problem that required multiple trips to resolve, but it was the "Very Devil" to figure out. But figure it out, they did.

And think about our own Allan, a dealer who posts right here on this forum. A more knowlegable guy about our favorite GM product, the XLR, you will be unlikely to find.

Its a small hand that paints with a broad brush, if you get my metaphor.
 

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My experience with customer service has been great too....from purchase to loaners as far as being catered to, hell I even got a $1000. check once for non use of my vehicle....while I was driving a free loaner....but there is a general lack of knowledge / experience with the XLR, in both sales and service, and that you can paint with a pretty broad brush!
 

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Eyedoc said:
I have found this to be an endemic problem with ALL car salesmen.

All you have to do is spend an hour online researching a car, and you will know more than 98% of the salesmen in ANY dealership.

I am looking for a crossover SUV and have been shopping around (the SRX has a very narrow back loading area, which is a big dissatisfier) and have found that the Volvo salesman (XC90) didn't know about several items that were options, same for the Infiniti salesman (FX45) and Land Rover (Sport).

Can't wait to try MB and Lexus.
I just swapped out an FX45 for a Lexus GX470 in March. Neither had good sales expeirences but a word to the wise on the FX. They are fun to drive for a little while then it gets old, suspension is too firm and the fat tires like to hunt on uneven pavement, seats pinch if your a of healthy build :rolleyes . Trim fit and finish goes downhill fast as well and tires and brakes wear out fast. The four way adjustable suspenison on the GX is great and it is far sportier than the Land Cruiser was I traded for the FX. Only knock I have on the GX is the drive by wire brakes. They could improve the programming on them, a bit grabby. Voice recognition in the Lexus is far superior to the XLR's
 

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Discussion Starter #10
I test drove an FX when they came out and I agree after 5 minutes I passed. The ride was way to firm - not luxurious at all
 
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Kent,
I matee . Any voice recognition would be better than the XLR. Japanese restaurants...........we get ski resorts or banks or gas stations. I hardly ever use it fo this reason.
Bob

Hans leave early so we can beat Kent into Albq.
 

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I'm overall more pleased with our Caddy dealership than any other brand/location I've every had experience with. Our local Jag, BMW and Porsche/MB/Lexus dealers are very good too.
 
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