I think this is a very positive threat that helps the entire market place without bringing on any of the problem of calling our who are the negative dealers. And, as the free market is suppose to and does work the less than perfect folks will feel then pain and change or go away.
I was supposed to get first chance at a XLR my local dealer was expecting to get, found out on 2/17/04 that someone else had a deposit on it, and was told it would cost me 5-10k over sticker for them to find me one. Got on the internet and found Crest Cadillac of Plano, Texas and sent them a message wanting an XLR. Saleslady, Alexa Gunaca contacted me and I had a deposit on an XLR for sticker price that same day. The car came in 3 days later and I drove 541 miles to pick it up the next day, never have I been treated so great, as I was at Crest Cadillac, I only wish they were closer to home.
This is not a solicitation for business, but a true story, if you want to reach Alexa her email is [email protected], phone is 972-578-7511 ext 1231.
Hope this helps someone - Dave, a very happy XLR owner
It is good to hear that you found a dealer you are so pleased with. Referrals like yours are the best testimony that the dealer is doing things well. I work for a Cadillac dealer not in your area, and I would make this suggestion:
E-mail a link to your thread to her, and to the general sales manager of the store you were not satisified with. This will let both parties know how you feel about your experience. I am sure Alexa will be happy to know you think so highly as to recommend her, and it will let the other store know who is taking care of "their" customer base.
Since your experience was so good with your selling dealer, you have obviously not told anybody, you have told everybody, and that is the customer customer experience that will make long-term customers for a store. Enjoy your car!!
Joe Walier of Walier Chevrolet in Keene,NH is my dealer. Though not a Caddy dealer he has secured me 3 in the last year. The xlr was delivered yesterday. None have been above MSRP, actually other than the xlr the other two were at invoice.
Mark Christopher Auto Center, Ontario, CA
Don't know what they're getting for the car,
I paid sticker in Thousand Oaks,
but the service dept was outstanding.
I went in with a list of about 15 items from squeeks and rattles to transmission shifting to paint/body.
service, service, service
everything throughly addressed, efficient, daily contact with progress, delivered after hours spotless.
A genuine concern for the customer
Wheels go on tomorrow, hope to post some pics soon!