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Discussion Starter #1
Starting this forum is a good idea as interest in the XLR is growing daily.In addition to my C-5 I have a 99 STS.At the dealer the other day I was asking my salesman about the XLR and like most salesmen he did not have a clue about what type of a car it is but he did say the first 4 they get are sold.I predict getting one the first year will be a replay of the 97 C-5 situation.
I intend to wait a while before I commit for one and absorb all the info that will be appearing on these pages..........:)
 

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You're right, the sales guys that know anything in depth about XLRs will be few and far between.

That's one of the reasons we're here. :)
 

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Where did I read that dealers are needing to pay around $10,000.00 to get into the XLR program? The cost covers special training in regards to the XLR... Yes, the knowledgable sales people will be few and far inbetween...
 

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Sal Collaziano said:
Where did I read that dealers are needing to pay around $10,000.00 to get into the XLR program? The cost covers special training in regards to the XLR... Yes, the knowledgable sales people will be few and far inbetween...
Really? :eek I hadn't heard that yet. I guess it will keep many of the smaller guys out of the program.

It's good if we actually end up with well trained sales guys who know what they are talking about. It's bad if we end up with higher prices due to a lack of competition.
 

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When I bought my Allante the sales guy didn't know jack about it either. I wouldn't be surprised if it takes awhile to find a sales person who can tell you anything about an XLR.
 

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I forget where I read it but it was from a reliable source.. Yes, the dealers who have the XLR's will be trained to know everything about them. Whether they'll retain that knowledge is up to the particular sales person.
 

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Glad to see they are training them. You expect a sales person who knows what he's talking about when you're dropping $75k or so.
 

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I think all car sales people should know what they're selling.. If I were ever to work as a car salesman, I'd have to take an interest in the vehicles the company is selling.. I suppose many dealers just become dealers because they like sales but have no interest in the cars themselves.. But, they shouldn't be hired.. Are sales people that hard to find? I suppose so...

All I know is, I'd know every fact there is about the cars I'd be selling. Either that, or I wouldn't be in the business...
 

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Discussion Starter #10
Sal......I believe it was an article in
AutoWeek" that stated Cadillac dealers would have to pay 12k to cover tools and training in order to be able to sell the XLR.So far my Cadillac dealer has been all I expected in terms of sales and service.I wish I could say the same for the Chevy dealer who sold me my C-5.:)
 

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I wonder how much of that training is for the service department. If you're going to sell XLRs you should be able to service them.
 

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Hmmm.. Good question, Troy.. I haven't heard of any special training for the service people..

As far as service goes - I've had great, great experiences with Sarant Cadillac here on Long Island.. You REALLY get the red carpet treatment from everyone there. Well, except from one of the service guys there who always acted jealous of everyone who came in.. Otherwise, my service experience is one of the main reasons I'll buy another Cadillac..
 

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When I bought my first C-5 in 98, the dealer had to buy several special tools and manuals required by GM, since mine was the first one bought at their dealership.

Roscoe!!
 

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Roscoe said:
When I bought my first C-5 in 98, the dealer had to buy several special tools and manuals required by GM, since mine was the first one bought at their dealership.

Roscoe!!
Yikes! Have you been able to get any service from them since?
 

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Roscoe said:
When I bought my first C-5 in 98, the dealer had to buy several special tools and manuals required by GM, since mine was the first one bought at their dealership.

Roscoe!!
:eek You own the practice car.
 

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Sal Collaziano said:
As far as service goes - I've had great, great experiences with Sarant Cadillac here on Long Island.. You REALLY get the red carpet treatment from everyone there. Well, except from one of the service guys there who always acted jealous of everyone who came in.. Otherwise, my service experience is one of the main reasons I'll buy another Cadillac..
I had not-so-good experience with the Cadillac dealer around here both when I bought my Allante and when I was about to buy an Escalade. It was their service that steered me away from buying it. :cuss
 

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Nomad said:
Yikes! Have you been able to get any service from them since?
I sold my first C-5 to a couple from Texas.

But I do take "O'Gold" to Pat Clemons Chevrolet in Boone, Ia. for service!!!(Only 360 miles away) Pat is a good friend of mine!!!

Roscoe!!
 

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Roscoe said:
I sold my first C-5 to a couple from Texas.

But I do take "O'Gold" to Pat Clemons Chevrolet in Boone, Ia. for service!!!(Only 360 miles away) Pat is a good friend of mine!!!

Roscoe!!
:cool :cheers
 
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