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Discussion Starter #1 (Edited)
I Have owned an XLR #400 since 10/03 and will take delivery tomorrow of my XLRV #210. In all this time I have not been contacted once by Cadillac to find out what I liked about the car, what I disliked about the car, what my experiences with car have been, they sold the cars, got their money and seem to care less about what we think. All this talk about once again wanting to become "The Standard of The World" appears to me to be just that--TALK! In my opinion they are making a major marketing blunder in the way they have handled this launch.

2/16/06 Update!! I took delivery yesterday and left today for a small trip and guess what? I turned on my cruise control and found that there IS NO ADAPTIVE CRUISE CONTROL IN THE XLRV. I immediately called the dealer and asked if I needed toggle something on or program it. They were also taken aback and checked and verified that Cadillac in it's infinite wisdom made the decision that The XLRV didn't need the Adaptive Cruise Control Option and didn't bother to tell the dealers or customers. I am furious, I have had at least 3 occasions where ACC saved me from hitting animals running out in the road and "Shame on me I assumed that ACC would be on my new XLRV the same as it was on my XLR". I am changing my characterization from not caring to one Arrogance on the part of whoever makes these decisions. And as far not being able to touch base with all XLR owners for feedback I say "Horespuckey". In any case this is the last GM product I will ever buy. I currently have 5 GM products and am responsible for purchase of numerous commercial GM products, but no more I have had it!
 

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Unfortunately, financial reports don't provide any way to tell the difference between good profits and bad profits.

These guys make a strong case in predicting the growth of companies on the basis of the difference. No, I'm not selling anything. I just believe I understand what's happening to GM and what's happening to Toyota... and it has a lot more to do with how they view their customers than product or production issues.
 

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:iagree
As one of the first owners of the XLR and again of the XLR-V, one would expect them to show some interest in my opinion. The only call I got was from my salesman to make sure I would report "compleatly satisfied" on the dealer survey.
Hell with what I think of the cars!:bs
 

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It seems to me I was contacted early on about our XLR, but that was so long ago... Either way, they are not going to contact everyone who buys one, maybe 2% give or take. They will expect feedback from dealers, service management and service reports.
 

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Quixotic said:
It seems to me I was contacted early on about our XLR, but that was so long ago... Either way, they are not going to contact everyone who buys one, maybe 2% give or take. They will expect feedback from dealers, service management and service reports.
I wouldn't expect them to contact everyone, but GM has a lot riding on this very limited production "crowned jewel" of theirs. I can only hope they're contacting somebody!
:rant
 

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???????

Am I the only one that gets a mail survey every single week for the last 24 months, and invited to $125.00 "marketing studies" every other month or so since I got my XLR in Feb of 04'?
:yesnod

--Dadonator
 

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Dadonator said:
Am I the only one that gets a mail survey every single week for the last 24 months, and invited to $125.00 "marketing studies" every other month or so since I got my XLR in Feb of 04'?
:yesnod

--Dadonator
Well, at least we found out who they're askin!:glol
 

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I receive at least one survey form each month regarding the XLRs. Today I got 2 from cadillac, one for the XLR and one for the Escalade.
 
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NADA for me. They don't dare ask me.
Bob
jamsto said:
I receive at least one survey form each month regarding the XLRs. Today I got 2 from cadillac, one for the XLR and one for the Escalade.
 

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We still receive survey request even though GM bought the car back.:confused

BTW - We spent the last few days playing a few rounds of golf and straightening up our place in Carmel. We stopped by the Cadillac dealer in Seaside to confirm a story a golfing buddy of mine told us when we first arrived. He stated that Butts Cadillac had recently delivered an XLR-V; price paid = $120,000. He was right.
 

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Acc

Sorry about you not knowing the V does not have ACC. That has beena subject of several strings on this site in the past.

I believe the story is they had to remove the ACC to fit in the extra hardware for the supercharger.

It was not that they decided it wasn't needed, but a compromise (at least that was the story line).
 

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I miss the wheels and tinted windows from my XLR, but that will come around.
But I also really miss the ACC on my V....it sucks they could not manage it in.

But if I bought the V not knowing they blew off the ACC....I would be pissed off too!

Sorry dshonk
 

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dshonk said:
I Have owned an XLR #400 since 10/03 and will take delivery tomorrow of my XLRV #210. In all this time I have not been contacted once by Cadillac to find out what I liked about the car, what I disliked about the car, what my experiences with car have been, they sold the cars, got their money and seem to care less about what we think. All this talk about once again wanting to become "The Standard of The World" appears to me to be just that--TALK! In my opinion they are making a major marketing blunder in the way they have handled this launch.

2/16/06 Update!! I took delivery yesterday and left today for a small trip and guess what? I turned on my cruise control and found that there IS NO ADAPTIVE CRUISE CONTROL IN THE XLRV. I immediately called the dealer and asked if I needed toggle something on or program it. They were also taken aback and checked and verified that Cadillac in it's infinite wisdom made the decision that The XLRV didn't need the Adaptive Cruise Control Option and didn't bother to tell the dealers or customers. I am furious, I have had at least 3 occasions where ACC saved me from hitting animals running out in the road and "Shame on me I assumed that ACC would be on my new XLRV the same as it was on my XLR". I am changing my characterization from not caring to one Arrogance on the part of whoever makes these decisions. And as far not being able to touch base with all XLR owners for feedback I say "Horespuckey". In any case this is the last GM product I will ever buy. I currently have 5 GM products and am responsible for purchase of numerous commercial GM products, but no more I have had it!
It's too bad that you did not research this on this forum before purchasing. As EyeDoc has already mentioned we have thrashed this about a couple of times. This is one reason why I would not upgrade to the V since the adaptive cruise control is definitely my favorite toy.

As to contacting their customers, maybe I was one of the lucky few because I did receive a call from one of the Kentucky plant people soon after I purchased my car asking me what I liked or did not like about the car. In fact, the lady provided me a phone number in case I had any difficulties (don't ask me for the phone number as I cannot remember it now).
 

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You are right XLRcited,

I was also one of first to write saying they needed the ACC on the "V" and it would be one of the reasons why I did not buy the V.

The other reason would be the other $50K or more plus my trade in I would need to buy the car.:glol :glol

Lets see I have a 2004 with 10K miles on it now. Hey Honey I need to get a new car......:jester

But really I love the ACC in this car now. At first I did not like how it worked but after using it awhile I love it. It is one of the things I look for now when thinking of getting a new car. I hope they start putting them on SUV's soon.

Blaise
aka motorboat.vz
 

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Dadonator said:
Am I the only one that gets a mail survey every single week for the last 24 months, and invited to $125.00 "marketing studies" every other month or so since I got my XLR in Feb of 04'?
:yesnod

--Dadonator
They've asked me, too. When I didn't reply for the first year, they stopped.
Every time I go to the dealer I get a phone call from their service people a couple of days later. They ask if I'm completely satisfied and is there anything else they can do.
I've got no issues with Caddy or their service so far. This is my first Caddy ever, and it's a great car. Couple of glitches, but promptly fixed and it's just fine.
 

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dshonk said:
I Have owned an XLR #400 since 10/03 and will take delivery tomorrow of my XLRV #210. In all this time I have not been contacted once by Cadillac to find out what I liked about the car, what I disliked about the car, what my experiences with car have been, they sold the cars, got their money and seem to care less about what we think. All this talk about once again wanting to become "The Standard of The World" appears to me to be just that--TALK! In my opinion they are making a major marketing blunder in the way they have handled this launch.

2/16/06 Update!! I took delivery yesterday and left today for a small trip and guess what? I turned on my cruise control and found that there IS NO ADAPTIVE CRUISE CONTROL IN THE XLRV. I immediately called the dealer and asked if I needed toggle something on or program it. They were also taken aback and checked and verified that Cadillac in it's infinite wisdom made the decision that The XLRV didn't need the Adaptive Cruise Control Option and didn't bother to tell the dealers or customers. I am furious, I have had at least 3 occasions where ACC saved me from hitting animals running out in the road and "Shame on me I assumed that ACC would be on my new XLRV the same as it was on my XLR". I am changing my characterization from not caring to one Arrogance on the part of whoever makes these decisions. And as far not being able to touch base with all XLR owners for feedback I say "Horespuckey". In any case this is the last GM product I will ever buy. I currently have 5 GM products and am responsible for purchase of numerous commercial GM products, but no more I have had it!
I am glad that ACC saved you in the past. I spent four years working on the ACC for the XLR. I was not very happy when GM decided not to offer ACC in the XLRV.
Sorry to hear that GM did not tell you about this info.
 

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motorboat said:
You are right XLRcited,


But really I love the ACC in this car now. At first I did not like how it worked but after using it awhile I love it. It is one of the things I look for now when thinking of getting a new car. I hope they start putting them on SUV's soon.

Blaise
aka motorboat.vz
Blaise,
The ACC in your car is a radar ACC. It works much better than the laser ACC like the one in L..... I remember one trip where we tested the XLR and the L... laser ACC. Everytime I turn on the windshield wipers, the ACC would turn off. Laser does not work very well in the rain or fog. The radar ACC can "see" through fog and rain. The bad thing about the radar ACC is that it is expensive to make. As the results, most companies prefer laser ACC becaiuse it is cheaper. So far, I have not seen any radar ACC offer on SUV.
 

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Mark me down as one who gets extremely agrevated with ACC.

Don't get me wrong, there are times when I appreciate it, and as a software developer, I sincerely appreciate what it does. But just GIVE ME A STINKING OPTION TO SWITCH TO STANDARD CC WHEN I WANT.

There are times when it really is in the way; winding or hilly roads... often on the interstate. It probably meets it's mission statement exactly. In real life... there are many times that I just want to hold a speed and will take responsibility for what is happening around me.
 

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I can't imagine that an off/on switch would be that hard for an electronics savvy person to set up. I sure would like to have it:flag
 
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It's really easy Jack

No ACC on these ski's.
I just drive my o4 when I want ACC and my new V next week when I don't want ACC.......That's my switch. (Fingers crossed here)
I really don't care for it myself. I don't like having to keep foot pressure on the accelerator in order to overide it, and really what good is it if you have to do that.
Bob

jackewells said:
I can't imagine that an off/on switch would be that hard for an electronics savvy person to set up. I sure would like to have it:flag




 
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