:yesnod Very interesting.......
Brought the car in at 8:30 this morning for service. It's been a year since purchase and I figured it was time for an oil/filter change and the 2 recalls. About 30 minutes into the job, the service writer asked me to come inspect the car. Evidently, some mice had gotten up into the engine bay, made a nest in the a/c pollen filter, and started nibbling on wires. The tech had noticed droppings on the engine cover and investigated. The car had been stored for 2 months last winter, and we assumed that's when it happened. No real damage, the nibbling had only started on some insulation. But the filter was ruined. The tech repaired the 2 wires, service writer ordered a new filter, and I went back to the waiting room.
After about another 90 minutes (2 hours total), the service manager cheerfully announced my "papers were in order" and I could pay. First thing I looked for was the oil change. Sure enough, $59.95 for oil and $11.95 for labor. I asked the payment lady if they had overlooked the part about a free oil change, mentioning that only a few XLRs go through this shop, and could she please check on it? She called the service manager, and asked if he knew about free XLR oil changes. He said he was unaware of any such program.
I hauled out the info I'd copied off MR XLR's site, and let him read it. He seemed non-plussed, went into his office and made a phone call. He was out in a minute, apologized, and said it was their fault for not catching this when the appointment was made. The bill was re-written on the spot. There were no excuses from the staff, they admitted it was their oversight. (The dealership services Cadillacs, Buicks, Pontiacs and GMC trucks.) The rest of the work was done quickly and the car seems to run well, everything works.
I guess it's a good news/bad news situation. Good news is that the tech is really into XLRs, spends a lot of time reading about them, and is very sharp.
Bad news is that this big, busy dealership has only sold 4 XLRs so far and no-one there seems to be a lead man. I will be very careful whenever I take it in for service
A very interesting morning.:rolleyes