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Discussion Starter #1
Somewhere I noticed mention on this board of a free oil change for XLRs. Since I'm about to go in for my first service ( 1year, 5000 miles), This would be a nice treat.
Can anyone supply me with info or shoot this down?
Thanx
Ed Blake
 

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Check your Oil percentage remaining light. My dealer would not do the free oil change until the percentage was down to 10%
 

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Discussion Starter #3
Free oil change????

Talked to my dealer - says they don't know anything about a free oil change. Is there a bulletin or service number or something?
I don't want to make some sort of claim I can't back up,
Ed
 

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You can talk to Allen "MR. XLR" but I was told and have gotten free O/F service & lube once a year or every 10k miles. You also get free the air filter for the air going into the the car changed at the same time.
You should rotate your tires but that will be on you.
motorboat
 

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Yes, i've gotten free oil change too. But it is on their schedule. With Mobil one, I think it is 10,000 miles or one year.
 

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Discussion Starter #7
Can't seem to find it in the manual. Is this a "protection plan" only feature, or does it apply to all XLRs?
If someone can supply a page number, a service directive, anything at all... Sounds like a great deal.

Ed
 

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it applies to all XLRs and is at 10,000 miles, filters, lube, oil included.
I don't know where it's written, but if your dealer dosen't know anything about it....
they need to make a phone call :leaving
 

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XLR Premium Care

Blaise, (Motorboat) Thank you
Im sorry, but this may upset some dealers, It never ceases to shock me how ignorant so many dealers are on something that has been standard since the first XLRs were delivered in September 2003.

How any dealer has the nerve to allow his people talk to a client about the XLR and they dont even know about the most basic principal of the XLR. The XLR is not only Cadillacs Flagship but the premier vehicle for all of GM. Im sorry, but I will just get started once again so I will simply tell you about the program.

The Program Is called XLR Premium Care it is clearly spelled out to each and every dealer in the United States and Canada. The basic part of the oil change program is that Cadillac will change your oil at 10,000 miles or if the change oil lite comes on or if the vehicle is 12 months old. This process continues through out the 4/50,000 warranty.

For over a year I have had a page dedicated to the Premium Care Program, simply go to:
http://cadillac-xlr.com/_wsn/page9.html

I put this type of information on my sites so my clients can see the level of knowledge & professionalism I try my best to bestow upon them. I get calls daily from my clients around the country asking how come other forum members dont seem to know all about their XLR.

This thread is the perfect example, like I have said, it is NOT cadillacs fault, it is the fault of 85% of the XLR dealers.

For any of the members that feel they have received a superior level of knowledge from their XLR sales executive, I am sorry if it sounded like I was bashing all Cadillac dealers. and congrats to that dealer for attaining that level of professionalism and understanding of the XLR.

If you feel you cant say that, please continue to go to:
www.Cadillac-XLR.com
&
www.CadillacXLR-V.com

and please take some time to learn more about your investment.

Thank You
Allen
 

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ebferro said:
Anyone know if the free oil change applies to second owners who bought the extended warranty?
It goes with the car, and if you are dealing with a dealership like Mr. XLR described, feel free to tell them that it is paid through GMPP. There are specific labor operations for this. Also, there are specific filter replacement intervals for the cabin and air filters. The oil life indicator must indicate change necessary, or AT LEAST ONCE EVERY TWELVE MONTHS. Not yelling a members, just providing emphasis. If your car stays in the garage all winter, it still needs the oil changed at least once a year.
 

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Mr XLR said:
Blaise, (Motorboat) Thank you
Im sorry, but this may upset some dealers, It never ceases to shock me how ignorant so many dealers are on something that has been standard since the first XLRs were delivered in September 2003.

How any dealer has the nerve to allow his people talk to a client about the XLR and they dont even know about the most basic principal of the XLR. The XLR is not only Cadillacs Flagship but the premier vehicle for all of GM. Im sorry, but I will just get started once again so I will simply tell you about the program.

The Program Is called XLR Premium Care it is clearly spelled out to each and every dealer in the United States and Canada. The basic part of the oil change program is that Cadillac will change your oil at 10,000 miles or if the change oil lite comes on or if the vehicle is 12 months old. This process continues through out the 4/50,000 warranty.

For over a year I have had a page dedicated to the Premium Care Program, simply go to:
http://cadillac-xlr.com/_wsn/page9.html

I put this type of information on my sites so my clients can see the level of knowledge & professionalism I try my best to bestow upon them. I get calls daily from my clients around the country asking how come other forum members dont seem to know all about their XLR.

This thread is the perfect example, like I have said, it is NOT cadillacs fault, it is the fault of 85% of the XLR dealers.

For any of the members that feel they have received a superior level of knowledge from their XLR sales executive, I am sorry if it sounded like I was bashing all Cadillac dealers. and congrats to that dealer for attaining that level of professionalism and understanding of the XLR.

If you feel you cant say that, please continue to go to:
www.Cadillac-XLR.com
&
www.CadillacXLR-V.com

and please take some time to learn more about your investment.

Thank You
Allen
Allen, you do not offend me with your comment, because I agree with you. The lack of dealer representation on this forum should be a good indicator. If you truly love and believe in your product, you will make the time to obtain the necessary knowledge to help your clients enjoy it to the fullest. If you are after a quick buck, well..........:nodno
 

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Discussion Starter #14
Wow -
I knew there was a reason I joined this forum.
Armed with this knowledge, I look forward to an interesting morning in the service department.
Results will be posted later.
Thanks all for your help.

Ed Blake
 

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Discussion Starter #15
:yesnod Very interesting.......
Brought the car in at 8:30 this morning for service. It's been a year since purchase and I figured it was time for an oil/filter change and the 2 recalls. About 30 minutes into the job, the service writer asked me to come inspect the car. Evidently, some mice had gotten up into the engine bay, made a nest in the a/c pollen filter, and started nibbling on wires. The tech had noticed droppings on the engine cover and investigated. The car had been stored for 2 months last winter, and we assumed that's when it happened. No real damage, the nibbling had only started on some insulation. But the filter was ruined. The tech repaired the 2 wires, service writer ordered a new filter, and I went back to the waiting room.
After about another 90 minutes (2 hours total), the service manager cheerfully announced my "papers were in order" and I could pay. First thing I looked for was the oil change. Sure enough, $59.95 for oil and $11.95 for labor. I asked the payment lady if they had overlooked the part about a free oil change, mentioning that only a few XLRs go through this shop, and could she please check on it? She called the service manager, and asked if he knew about free XLR oil changes. He said he was unaware of any such program.
I hauled out the info I'd copied off MR XLR's site, and let him read it. He seemed non-plussed, went into his office and made a phone call. He was out in a minute, apologized, and said it was their fault for not catching this when the appointment was made. The bill was re-written on the spot. There were no excuses from the staff, they admitted it was their oversight. (The dealership services Cadillacs, Buicks, Pontiacs and GMC trucks.) The rest of the work was done quickly and the car seems to run well, everything works.
I guess it's a good news/bad news situation. Good news is that the tech is really into XLRs, spends a lot of time reading about them, and is very sharp.
Bad news is that this big, busy dealership has only sold 4 XLRs so far and no-one there seems to be a lead man. I will be very careful whenever I take it in for service

A very interesting morning.:rolleyes

Ed Blake
 
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I would adjust my thinking on this my good man, and find a dealer that sells more of these XLR's and services them too. You can always ask us questions on this forum and more so than not we will have an answer for you and will get it, or tell you right up front we don't know. When one of your windows decides to loose it's memory, come see us, etc.
Bob Platinum XLR-V 2006 'the second one out of the box in Califormia and I still have my Platinum 04.
 

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ebferro said:
Anyone know if the free oil change applies to second owners who bought the extended warranty?
I bought mine at auction and it was 12 months old with 4,000 miles. My dealer happily provided the free oil change due to the 12 month period and will do the filters at 15,000 which looks like about when the oil life will be down around 10-15%.
 

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Premium Care

This is just a follow up to the Premium Care:

The XLR Premium Care is for the {First) retail owner and is only availble to subsequent owners if the pay the 50.00 transfer fee within 30 days of transfer of ownership.

It does NOT go with the car for the life of the warranty, The transfer form must be filled out and be submitted to GM along with the fee for the transfer.

www.Cadillac-XLR.com

Thank you
Allen
 
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