Cadillac vs Mercedes
My daily driver is a 2002 M-B ML 500 that I can't wait to get rid of. I've had it with Mercedes.
Why? Not the car. It is teriffic. It's the service. M-B doesn't get it. The problem is not isolated. It's unapologetically systemic.
I live in the Houston area, but was on a road trip in Asheville NC in my M-Class when I got a maintainence light. Ah-ha! Perfect opportunity to press the wrench button to alert M-B Tele-aid. First time. The vehicle had just 21000 miles. I made an appointment with Skyland M-B, reserved a loaner car, all was right with the world.
When I showed up at Skyland, it was like I was from another planet. They didn't have the appointment scheduled, and of course they didn't have a car for us. In fact they informed us the M-B will only give a loaner from cars bought at that dealership. Needless to say they did not earn my business that day.
I returned to Houston, got the work done at my dealership told them of my problem and got a complaint form. They did tell me that Skyland was following M-Bs service guidelines. I submitted the complaint to M-B anyway. I'm sure it went in the round file, because I haven't heard anything.
Anecdotal, yes. Just don't drive your M-B away from your home area and expect treatment that is any better than buying a Nissan pick-up.
Cadillac would never do that to us. Nor would BMW, Lexus, Infinity or Lincoln.