Dealer Experience

3444 Views 6 Replies 4 Participants Last post by Quixotic, Apr 14, 2004

Quixotic

Discussion Starter · Apr 13, 2004

I am making a couple of assumptions here...

Many dealers/manufacturers routinely send out "service reminders" without actually knowing the condition or milage of the vehicle. I'm not trying to defend anyone here but, from past experience (we don't put a lot of miles on our cars), it sounds like the car just wasn't ready for an oil change.

Cadillac pays for scheduled maintenance but not for premature oil changes. If you really want an oil change, I'm sure if you paid for it they'd be happy to do it.

Mr XLR may have a better "take" on this.

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XLR I FL

· #2 · Apr 14, 2004

I had a interesting experience with my selling dealer the other day. I received the automated notification that it was time to change the oil and check things over after 3 months of ownership.

When he looked and the remaining life expectancy of the oil (68%) he said that they wouldn't change it --yet even though it had 4 months on it and abut 4 thousand miles.

YES I know how the life expectancy thing works and that the oil is Mobile 1 synthetic. But I was surprised anyway.

Regards

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XLR I FL

· #3 · Apr 14, 2004

I agree that the 1st oil change is the most important. In my experience with other racing motors and motorcycle engines a lot can be told about whats going on inside the new motor by actually feeling the oil. The oil filter doesn't really filter out ALL of the fragments.

In any event, there were other things like checking the belts, collant levels etc that should have been looked at regless of whether or not the oil was changed.

MY soap box in a ealier thread was that Cadillac is going to need to re-engineer the service personel as well as the cars to be a player. BUBBA SIX PACK is not going to cut it if they want to be taken seriously.

IT IS IMP[ORTNAT TO POINT OUT THAT THE DEALER SAID THAT GENERAL MOTORS WAS ON A CMPAIGN TO NOT CHANGE OIL JUST FOR THE SAKE OF CHANGING IT. Hey maybe they are really trying to be good citizens in the wake of the seudo oil crisis. I sincerly hope so.

Regards

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Mr XLR

· #4 · Apr 14, 2004

Oil Change Warranty

Webfather,
Cadillac will pay for all youre factory maitenance during the 4/50 warranty. The oil changes under the XLR Premium Care services are to be done under warranty either one of 3 ways.

1) When youre car hits 12 months old

or

2) When the odometer hits 10,000

or

3) When the oil life sensor on tghe DIC Driver Information Center displays to change youre oil.

The dealer can't file a claim until one of the three criteria are met. Since it is Mobil One Oil is is designed for that time interval. If you want to pay for earlier inbetween oil changes, you can pay for the service in between.

www.Cadillac-XLR.com

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Webfather

· #5 · Apr 14, 2004

I am not one to change the oil often. But the FIRST oil change is the most important. The fact that they would not do what they SHOULD have done just supports my past posts on dealers.

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XLR I FL

· #6 · Apr 14, 2004

Mr. XLR

Thanks for the response BUT when do they check the other stuff (non-oil related) if the items are on the 3k list??

Also, WHY SEND THE REMINDER IF WE ARE TO BE GOVERNED BY THE OIL LIFE SENSOR?? It sure seems like a waste of money for Cadillac (and time for the owners) to go in for service only to find out that NOTHING is going to be done!!!

Why not disclose this information when the car is first delivered.

Regards

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Quixotic

Discussion Starter · #7 · Apr 14, 2004

XLR I FL said:
Also, WHY SEND THE REMINDER IF WE ARE TO BE GOVERNED BY THE OIL LIFE SENSOR?? It sure seems like a waste of money for Cadillac (and time for the owners) to go in for service only to find out that NOTHING is going to be done!!!

Old marketing habits are hard to break? :banghead

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