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Discussion Starter #1
Does anyone do these auto surveys without reparation? First of all the questions are robotic, no way to give an intelligent answer. If I'm going to do a survey, I want to be paid and I want to give suggestions, not by marking little boxes that get nothing done. Oh, the last one I opened had a dollar in it. Whoooooooooooooooopie.:rant
Bob
 

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I do them if they are rating the dealership, sales or service. I have gotten 3 of the JD Power $1 surveys in the last couple of years and did them as well. Nissan gave me $75 to be on a focus group panel to rate one of the Van Tul Nissan dealerships that I didn't even buy from.
 

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Not that many years ago local Ford dealers would provide you with a tank of fuel if you would bring the survey in and fill it out with your salesperson - assuring a perfect score. With the price of fuel these days that's not going to be happening again!
 

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i don't do dealer surveys anymore.
the last one i did, i was called to the carpet by the service manager for reporting dissatisfied....being honest....and ask to take my business elsewhere....which i did.
. when I wrote to GM to report the situation....no response!!

I'd do the JD power seuveys..... but I'm insulted by the $1:lol
 
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Discussion Starter #5
Well old Bob knows about trying to buck the dealer either in Vegas or Allen Cadillac. I just wanted to get a feeling how you guys felt being asked to do a survey and being offered a buck for your time. What an insult. They need to add a couple of zero's, then maybe I'd do it. What the hell, that's just about a tank of gas.
 

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Surveys

1_XLR said:
i don't do dealer surveys anymore.
the last one i did, i was called to the carpet by the service manager for reporting dissatisfied....being honest....and ask to take my business elsewhere....which i did.
. when I wrote to GM to report the situation....no response!!

I'd do the JD power seuveys..... but I'm insulted by the $1:lol
My approach is to "catch more flies with honey". I ALWAYS fill out the surveys and give all "excellent" ratings. Then I mention the service writer's name, or the salesman, the mechanic, or the sales manager - someone. I personalize it. Hardly anyone ever does that, folks.

This usually stimulates a call from the person I mentioned thanking me.

Then, if I have a problem, I call that person and say, "Look, I'm still giving you the excellent ratings on the survery, but so-and so happened, can you help me out, here?"

You cannot believe the majic that happens! You become a VIP to everyone. They bend over backwards to get things done for you. They know your name. You get the best loaner car. Surveys are an excellent tool to get your way. You just have to be able to understand human nature. (It is how I make may way in this old world.)

And the guys who choose to have an adversarial relationship, well.....
 
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