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Discussion Starter #1
Had the V 4 months. This week the heater started making a funky noise and did not heat well. Then, lo and behold, the CD player is showing "error". It should not be a stuck disc--the same discs have been in there for weeks. Anyone else having similar problems?
 
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My daughter noticed a noise coming from the fan when the air was on, but not having great hearing, I had to strain to hear it.
Again my daughter who has a CTS had that same error and they had to take out the unit and told her she would have it back in a month. I went in with my big mouth and told them with the cars I buy from them, that this was unacceptable and I need to see a new unit in the car within a week................Another unit was put in and it had no XM satellite, which my daughter didn't notice until I got in her car four months later, and asked to listen to XM............ I asked, where the hell is the button for XM?
Had the V 4 months. This week the heater started making a funky noise and did not heat well. Then, lo and behold, the CD player is showing "error". It should not be a stuck disc--the same discs have been in there for weeks. Anyone else having similar problems?
 

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Discussion Starter #3
Just got the V back from the dealer. They replaced the radio assembly (CD) and the blower assembly (fan noise).

I love dealers. I get in the car and check the CD player and no CDS--all 6 gone. I go back in and they say "the Manufacturer will send them back in 4-6 weeks"--gee, glad I asked.

Also, they "washed" my car--but didn't dry it. I have a pet peeve on this anyway--even when i buy a new car I warn the dealer i want it the way it came off the truck. I don't want some 16 yr old in the back washing it with the same mitt he has been using all day--seen too many dealer swirl marks.

Now I have to spend an hour getting the water marks off. Don't you think a high end dealer would know not to leave the car wet??--especially a black car!!
 

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I ALWAYS ask them NOT to wash my car when I bring it in for service. They think it's funny and laugh about it, but they are organized enough to honor my request.
 
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I always bring my car in spotless and and hand the advisor a sheet of paper in 36 Font.
"Do not wash this Car"
and ask him to put it on the windshield.
 
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I understand the frustration with all service departments. It's like they don't want to spend the time to test drive the vehicle. It's easier to write down, " can not duplicate".
Took the car out of town this weekend--noise is still in heater/AC. Frustrating..........
 

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Discussion Starter #8
Yeah, how many times have I seen "cannot duplicate"? Through all my Caddies, vettes etc the ONLY time I have had someone who really cared about getting it right is my Viper Tech. When they came out with the Viper, Dodge did a great thing-- they took the best mechanics at the dealerships and made them dedicated Viper techs. Granted, some are better than others.

I have had the same Viper tech 11 years and he has treated my 3 Vipers like they were his. I have NEVER gone back to him with the same problem twice. With my Vettes it is the luck of the draw--it might be a 40 yr old top gun or a 17 yr old oil changer.

My Caddy dealer is ok but i think the guys in the back treat the V no different than the 80s DeVilles brought in by the blue hairs.
 

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I have a friend that used to be a new car tech and he explained this to me in an interesting way - he said that the system used by most dealers is that he service advisor talks to the customer and inturprets the problem in his own words (usually guessing at the cause instead of just describing the problem) and then the tech does what the service advisor writes down. In many cases this does NOT address the problem and the tech seldom test drives the car after repairs to see if the problem is corrected. My friend said he always liked to talk directly to the customer and ALWAYS drove the car to see if the problem was corrected.

When is the last time you talked directly to the tech at your dealer????
 
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At my old deslership, I talked to the dedicated XLR tech many times. I haven't had that luxury at my dealeship becuase (knock on wood) I haven't had anything of value to have fixed.
I knew more about some things than my tech, and he learned from me and I would always dictate to my advisor what was happening and what I thought it was that was causing it. NEVER, just tell the advisor what the car is doing or not doing.
Bob
I have a friend that used to be a new car tech and he explained this to me in an interesting way - he said that the system used by most dealers is that he service advisor talks to the customer and inturprets the problem in his own words (usually guessing at the cause instead of just describing the problem) and then the tech does what the service advisor writes down. In many cases this does NOT address the problem and the tech seldom test drives the car after repairs to see if the problem is corrected. My friend said he always liked to talk directly to the customer and ALWAYS drove the car to see if the problem was corrected.

When is the last time you talked directly to the tech at your dealer????
 
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