Extended Warranty [Archive] - Cadillac XLR Forum: XLR and XLR-V Forums

: Extended Warranty


aerobat3
08-29-2007, 02:41 PM
I'm trying to decide the optimum time to purchase the GMPP Major Guard. Actually, I think my dealer doesn't completely understand the details, and the online dealers are of no help -- after many emails--"What can I do to get your business," etc., they don't respond as soon as it looks like I may not purchase a plan right now.

My car's date of first use was June 05, thus the factory warranty is good until June 09. Mileage is not a concern, the car now has 7,500 mi and I won't be driving it more than about 8,000 a year, tops. Since the clock starts ticking the date you purchase the extended warranty, it seems that waiting until almost the end of factory coverage is a good idea. I want the absolute longest policy possible, again, mileage won't be an issue.

Right now I can get 7 yrs, starting from today. One dealer told me that if I wait till 09 they will only allow me to purchase 4 yrs, max, but I can't verify this from the online quotes. Does anyone know if and when they start decreasing max length of coverage? What are the exact mileage and time points after date of first use?

Also, I understand that the price goes up the longer you wait, but I assume there are discreet points, in terms of mileage and months. My understanding is that I'm already in the second tier. At what point does the highest tier begin?

So far, the car is wonderful, no problems at all. I guess others may have the same questions, since none of us wants to pay for the almost inevitable roof or other high tech problems as the car starts aging.

Wow! Does the above make sense to anyone? (Mr. XLR???)

Thanks

aerobat

homegameroom
08-30-2007, 05:10 AM
My personal plan is to contact Mr. XLR (Allan) and get the extended warranty when mine nears the end (August 08) for my 04. He unserstands the car and the warranty programs better than anyone. I only want one to cover the top and its related hardware; many, if not most, of the GM warranties will NOT cover it.

I think there may be another thread here that discusses it....

Mr XLR
08-30-2007, 05:58 AM
My personal plan is to contact Mr. XLR (Allan) and get the extended warranty when mine nears the end (August 08) for my 04. He unserstands the car and the warranty programs better than anyone. I only want one to cover the top and its related hardware; many, if not most, of the GM warranties will NOT cover it.

I think there may be another thread here that discusses it....

Cadillac Major Guard Warranty
Cadillac Major Guard Warranty
Homegameroom,
Thank you here is the post.

I only recomend Cadillac Major Guard.

As long as you are under the original 4yr. or 50,000 miles, you are eligible for many types of policies. They vary on length of term and mileage, with various deductables. Contact your dealer BEFORE your original warranty expires.

For those that were concerned about the top mechanics, it is all covered under the Major Guard, do not take ANY other type of policy. If your dealer does not want to do the Major Guard, or if you feel they are out of line, simply contact me.

www.Cadillac-XLR.com (http://www.cadillac-xlr.com/)

Thank you
Allen

Galen
08-30-2007, 07:16 AM
Allen, what about us people that bought used certified? Is that Major Guard? Or is it better or what. I confused a bit with all these different plans and what I need to do to be protected against very costly repairs. I love this car but my love affair would turn into a bad divorce quickly if hit with expensive repairs regularly.

Mr XLR
08-30-2007, 07:43 AM
A certified Cadillac is a "New car warranty extended" that is only available prior to the delivery of the pre-driven vehicle. that automatically covers you to 6 years or 100,000 miles, from the original date of delivery which ever comes first. You receive all the benefits of the original new car owner, such as the nav disc updates for the 06/07 model years.

A major guard is Cadillac most comprehensive warranty and must be purchased prior to the end of your basic 4/50,000 warranty.

www.CadillacXLR-V.com (http://www.CadillacXLR-V.com)

Thank you
Allen

1_XLR
08-30-2007, 09:04 AM
the free oil/filter changes are part of the "Preimum Care" package and not part of any warranties. I believe you need to pay $50.00 to extend that when you buy used. Allen will have the exact details.

1_XLR
08-30-2007, 09:25 AM
That's very interesting ....... my dealership said that they would offer me "a deal" ... Prepurchase of 3 oil changes for 159.00 ......... this isn't right that we have different stories from all over and nothing to refer to ...... there's got to be some written "rules"............

OK I found it for you.......

The XLR Premium Care is for the {First) retail owner and is only availble to subsequent owners if the pay the 50.00 transfer fee within 30 days of transfer of ownership.

It does NOT go with the car for the life of the warranty, The transfer form must be filled out and be submitted to GM along with the fee for the transfer.


Here is the actual document you can print out...........

http://cadillac-xlr.com/_wsn/page9.html

1_XLR
08-30-2007, 09:46 AM
Thank you .... that helps somewhat. So, the Premium Care was not offered to us.... Just the Certified Warranty, and I have no recourse ..... and the Certified is NOT an extension of the Premium Care ........ do I have that right? Then what is the Certified an extension of?

right, it sounds as though you missed the opportunity for the premium care, which is basically oil/air/filter changes. The Certified is an extension of the actual manufacturers mechanical warranty.....and I hope you got it!

PassionDiva5150
08-30-2007, 09:46 AM
You have to remember that all dealers are in the business to make money. All of them will have different options for you to purchase. If you have questions, read your owners manual, and talk to the Service Manager (not service writer, they are on commission, they make money off of you). Also see if your dealer has a customer service rep, who will help you. You can also call GM's warranty admin. (number should be in you manual) to see what coverage you already have. Allen is right, make sure when you buy your extended service contract it is a GM Cadillac Major Guard. Many dealers sell "in house" or "after market" warranties. DO NOT BUY THESE!!!! THEY ARE CRAP!!! And call several dealers for pricing, I am getting ready to buy one for my Passion Diva, and I have prices with over a $700.00 difference for the same warranty.

Mr XLR
08-30-2007, 10:00 AM
RuthAnn,
Michael is correct, Certificatioon has nothing to do with oil changes on your XLR. "XLR Premium Care" is all maintence is covered during your warranty period. The main item is:
An oil change every 10,000 miles or 12 months. It can also be done if you change oil light comes on.

Many dealers don't understand this and that is way I posed the Premium Care information on my site:
http://cadillac-xlr.com/_wsn/page9.html (http://cadillac-xlr.com/_wsn/page9.html)

I have sent you the Transfer form

www.Cadillac-XLR.com (http://www.Cadillac-XLR.com)

Thank you
Allen

Lola's mom
08-30-2007, 10:15 AM
Allen ... got the transfer .... thank you ... taking it with me ...

PD5150 .... great information. You are well informed.

1_XLR ... thank you .... I'm going to see about that transfer that I was not offered .......

I love this forum .... got a question?? Someone has the answer! :cheers

mswaim
08-30-2007, 11:42 AM
And if we don't have an answer, we can provide sympathy, empathy, sarcasm or turn your post into comic relief. BUT, always remember; we are laughing with you, not at you..................:yesnod :nodno :yesnod :nodno

rufcar
08-30-2007, 11:54 AM
sure everyone is!!LOL jim

BAYAREAGLASS
08-30-2007, 11:58 AM
And if we don't have an answer, we can provide sympathy, empathy, sarcasm or turn your post into comic relief. BUT, always remember; we are laughing with you, not at you..................:yesnod :nodno :yesnod :nodnosome might be laughing at you...not me but others:jesterOK maybe me too

Galen
08-30-2007, 12:16 PM
I didn't know anything about this program. I was chatting with Allen one day and in the conversation he said I needed to get the XLR Premium Care for my car. I said know one ever told a thing about it. But because Allen made me aware of it I now have this coverage on my car. I sent in all the paper work and complied with all rules in the time frame. They said they would send me some verification of it. Never heard back from them. So I called and they said they never received anything from me. So I checked my canceled checks and sure enough they had cashed their check. So I had to fax and etc.etc. They finally honored it. But it was a major pain in the a$$. I wonder if Allen knows if only certain dealers honor this.

homegameroom
08-30-2007, 12:17 PM
I'm probably the 20th person to ask this, but is it too late to do the transfer? I bought mine from a wholesaler in FL earlier this year and did not get any info from the previous owner. Yeah, I know:eek , but the car is otherwise perfect and was a great deal! If it isn't to late, could someone (Allen) please send the forms to me also? :angel

I did try to call the phone # for the Premium Care program within my first 30 days, but I received no lovin' from the folks on the other end.

Thank you!

Lola's mom
08-30-2007, 12:46 PM
Rich .... check your personal email .... i sent you the form .... Ruth Ann

cubby558
08-30-2007, 01:11 PM
Rich .... check your personal email .... i sent you the form .... Ruth Ann

Ruth Ann,

PM me the form also, please. I haven't checked with my dealer, but I don"t remember them offering anything like this at purchase.

Thanks,

Cubby558:cool

Lola's mom
08-30-2007, 01:36 PM
Okay, Cubby, just send me your email address and the form will be on it's way ... check your PM ...... Ruth Ann

LinSue
08-30-2007, 02:03 PM
Ruth Ann,

PM me the form also, please. I haven't checked with my dealer, but I don"t remember them offering anything like this at purchase.

Thanks,

Cubby558:cool
Cubby, looks like everyone is taken care of in getting the form. I was one of the lucky ones since the previous owner of mine told me about it, I sent form to him for his signature, sent $50.00 check, blah.blah.blah and just like Galen, it's been cashed and haven't heard diddly. Cadillac Customer Service says it shows the Premium Care Contract has been transferred to my name, but I haven't needed to use it nor do I have any proof. Better check before I do need it since when I had DB put XM antenna on the car and I asked service guy about Premium Care, he said, "oh, you mean the Toyota Program?" He'd never heard of it but said he'd check into it. LOL

Galen
08-30-2007, 03:36 PM
Very few dealers heard of it or maybe they don't want to hear of it.

Mr XLR
08-30-2007, 04:23 PM
Cubby, looks like everyone is taken care of in getting the form. I was one of the lucky ones since the previous owner of mine told me about it, I sent form to him for his signature, sent $50.00 check, blah.blah.blah and just like Galen, it's been cashed and haven't heard diddly. Cadillac Customer Service says it shows the Premium Care Contract has been transferred to my name, but I haven't needed to use it nor do I have any proof. Better check before I do need it since when I had DB put XM antenna on the car and I asked service guy about Premium Care, he said, "oh, you mean the Toyota Program?" He'd never heard of it but said he'd check into it. LOL


LinSue,,, please get me your VIN# and I will verify it for you and send you conformation.

www.Cadillac-XLR.com (http://www.Cadillac-XLR.com)

Thank you
Allen

aerobat3
08-30-2007, 04:39 PM
Cadillac Major Guard Warranty
Cadillac Major Guard Warranty
Homegameroom,
Thank you here is the post.

I only recomend Cadillac Major Guard.

As long as you are under the original 4yr. or 50,000 miles, you are eligible for many types of policies. They vary on length of term and mileage, with various deductables. Contact your dealer BEFORE your original warranty expires.

For those that were concerned about the top mechanics, it is all covered under the Major Guard, do not take ANY other type of policy. If your dealer does not want to do the Major Guard, or if you feel they are out of line, simply contact me.

www.Cadillac-XLR.com (http://www.cadillac-xlr.com/)

Thank you
Allen
Thanks for the replies but I think I've finally sorted it out for myself.

1) I already KNOW that Major Guard is the way to go.
2) I already KNOW that you have to purchase it before the factory warranty expires, in terms of time or mileage.

My confusion was about WHEN is the best time to purchase it. I spent a couple of hours today looking at offers from online dealers (not the crap policies, only bonafide GMPP's from dealers who you can verify with GM). If I understand the rules now, it is not in my best interest to buy the plan now. Same goes for Galen, and other 2005 owners. For 2004 owners, you should buy the plan right now, before the new model year in October, if you want the longest ultimate coverage. Here's why:

I agree with Galen that if I start having a series of very expensive repairs, which is a real possibility as such a sophisticated vehicle ages, it will be a messy divorce! So, to make life simple, let's assume that we want the longest coverage period, with the most miles. At this time, for a 2005, that would be 7 years from the day you buy the policy and 70,000 miles, added on to what your odometer reads when you buy the policy. I plugged in 2004, (to simulate having a car that is one year older) and there is absolutely no difference in price, and you can still purchase exactly the same policy. Thus, if 2005 owners buy it now, it will be 2014, if we wait until next year, the final expiration date will be 2015, and we will be covered for a higher total mileage. I did the same thing for a CTS so that I could enter a 2003 model year, and at that point, things changed dramatically. The maximum plan they will give you is 4 yrs and 72k. So if my understanding is correct, any 2004 owner who wants 7 yrs coverage should sign up now, but the best deal for 2005 owners is to wait till next year, but no longer than that. If we wait until the factory warranty expires in 2009, we will only be eligible for GMPP plans until 2013. One caveat for anyone is that everything above holds true as long as you have less than 36k miles when you purchase the plan. At that point, you go into the next tier as far as prices and maybe coverage limits, I’m not sure.

As far as certification goes, that's a whole different story. Since certification gives you 6 years coverage from the inservice date, not the date of purchase, you are spending a lot of money for only a relatively short coverage period (2 extra years) if you buy a 2005 since you already have the exact same coverage until 2009 for free. The only advantage is for people who are going to exceed the 50k original warranty mileage limit real soon.

If I am correct, and it is best for anyone with a 2005 and later to not buy a GMPP now, that explains why I could not get a straight story from a single dealer online --they want to make their money now, not next year.

The two big online dealers that I found were Pion and Roberson. Pion has the best prices, by a couple of hundred bucks. Also, I think that Roberson gave me some misinformation. I had several email exchanges with them, but as soon as I specifically asked whether it was in my best interest to buy now or later, I got no response.

A local dealer gave me accurate information, but higher prices.

If Mr. XLR tells me that I am wrong, or if he can beat Pion's prices, I will publicly apologize to him for trashing dealers and buy the plan from him!

One last thing, the local dealer agreed, after I explained my reasoning, that it was in my best interest to wait until Oct 08. I hope he is right, in that the decreased coverage limits are based on three model years later, not the three year anniversary of your in -service date (mine is June, 05.)

Hope this is helpful to anyone else trying to sort this out.

aerobat

Jetboyphx
08-30-2007, 09:25 PM
I'm trying to decide the optimum time to purchase the GMPP Major Guard. Actually, I think my dealer doesn't completely understand the details, and the online dealers are of no help -- after many emails--"What can I do to get your business," etc., they don't respond as soon as it looks like I may not purchase a plan right now.

My car's date of first use was June 05, thus the factory warranty is good until June 09. Mileage is not a concern, the car now has 7,500 mi and I won't be driving it more than about 8,000 a year, tops. Since the clock starts ticking the date you purchase the extended warranty, it seems that waiting until almost the end of factory coverage is a good idea. I want the absolute longest policy possible, again, mileage won't be an issue.

Right now I can get 7 yrs, starting from today. One dealer told me that if I wait till 09 they will only allow me to purchase 4 yrs, max, but I can't verify this from the online quotes. Does anyone know if and when they start decreasing max length of coverage? What are the exact mileage and time points after date of first use?

Also, I understand that the price goes up the longer you wait, but I assume there are discreet points, in terms of mileage and months. My understanding is that I'm already in the second tier. At what point does the highest tier begin?

So far, the car is wonderful, no problems at all. I guess others may have the same questions, since none of us wants to pay for the almost inevitable roof or other high tech problems as the car starts aging.

Wow! Does the above make sense to anyone? (Mr. XLR???)

Thanks

aerobat

I bought my extended just before it turned 24,000 miles. There is a big price jump after that. I bought it from Black Pontiac in PA who supplied a good list of the options and prices to I could tailor to how many years and miles I expected to keep it. I don't generally buy extened warranties but on this car I figured it would help resale if nothing else. Here is the link Black sent me. http://www.gmoutlet.com/quote/emailserver/majorguard/mgn_email2006.htm

mcd-02
08-30-2007, 10:03 PM
Hello,
We purchased an extended warranty the day before we left for BG.
We have a 2004 XLR with 23255 miles.
We bought from Fichtner Chevrolet in Laurel,MT.
I got his info from the corvette web site.
His email is gmmp@fichtnerchevrolet.com
His name is Dennis.
Hope this helps!
Scott

mcd-02
08-30-2007, 10:10 PM
Hello again,
One thing that I forgot to mention.
By purchasing the warranty out of state, there is no sales tax.
Scott

aerobat3
08-31-2007, 12:10 AM
Hello again,
One thing that I forgot to mention.
By purchasing the warranty out of state, there is no sales tax.
Scott

That's good info. I didn't know that. I'll check out both Fichtner and Black. Thanks

Rob

Caddyman
09-07-2007, 01:49 PM
Rich .... check your personal email .... i sent you the form .... Ruth Ann
I just bought my 2005 last week with 2,200 miles and stopped by the dealer this afternoon to see if the original owner had Premium Care. He did. Then the dealer said I didn't need to do anything to transfer it since that package comes with all XLR's. After reading info on the forum, I don't believe her. Can I get the transfer form so I can send it in ? Do I need the prior owner's signature> thanks in advaance for all the good info.

Caddyman
09-07-2007, 02:28 PM
Rich .... check your personal email .... i sent you the form .... Ruth Ann

Well, I just picked up my 2005 (with only 2,200 miles) and stopped by my local dealer and asked if my car had a Premium Care package. She checked and , by jove, the original owner had in fact, gotten the coverage. She gave me the policy number. I asked her to transfer it and she said that it wasn't necessary to transfer because all XLR's had it for the entire original warranty period. It's clear from what I'm reading on the forum that I need a transfer form and I would be very appreciative if you can send me one. Does the original have to sign it?Thanks in advance.

harold
09-09-2007, 12:42 PM
The original factory warranty goes with the VIN. I recently purchased a 05 XLR and the selling dealer told me Friday that I was covered as the second owner just like the first owner was. Harold

LinSue
09-09-2007, 01:47 PM
This must be the time of year to buy the '05's. You'll get so much help and info from this forum, you'll know more that alot of the dealers....which you've already found out. What color did you get Caddyman. My blue steel purchased a month ago had just over 2000 miles too. Lucky us!!! LInSue

Jetboyphx
09-09-2007, 01:49 PM
I just bought my 2005 last week with 2,200 miles and stopped by the dealer this afternoon to see if the original owner had Premium Care. He did. Then the dealer said I didn't need to do anything to transfer it since that package comes with all XLR's. After reading info on the forum, I don't believe her. Can I get the transfer form so I can send it in ? Do I need the prior owner's signature> thanks in advaance for all the good info.

There is some detail on the transfer portion in the owners manual I believe. My dealer took care of it for me even though I did not buy the car from them and waived the $50 fee. I really don't know if the fee stays with the dealer or if it goes to GM or there is a split. If you want to vlidate just take that portion of the owners manaul with you to the service writer and get him to commit you are covered. I bought my car at auction but have had 3 free oil changes and the interior filter changed for free.

Lola's mom
09-09-2007, 08:12 PM
I actually have a copy of the transfer that Allen sent me .... but there is a couple of things that you will need to finish the form. I don't believe that the dealership gets the money .... the check is payable to Cadillac .... You're best bet would be to PM MrXLR .... he will be able to help you ..... and he's a nice guy too!

Caddyman
09-11-2007, 09:28 AM
This must be the time of year to buy the '05's. You'll get so much help and info from this forum, you'll know more that alot of the dealers....which you've already found out. What color did you get Caddyman. My blue steel purchased a month ago had just over 2000 miles too. Lucky us!!! LInSue

We are lucky. I've had 6 corvettes, 4 cadillacs both vintage and new and a Delorean and this XLR is the coolest of the bunch. I'm learning a lot about the car, that's for sure. One thing I haven't learned is the exact name of the red metallic color of my car. ass soon as I figure out how, I'll add a pic as part of my address.

Caddyman
09-11-2007, 09:30 AM
Thanks for the info. I'll give the dealer another try.

SilverX
09-11-2007, 09:50 AM
We are lucky. I've had 6 corvettes, 4 cadillacs both vintage and new and a Delorean and this XLR is the coolest of the bunch. I'm learning a lot about the car, that's for sure. One thing I haven't learned is the exact name of the red metallic color of my car. ass soon as I figure out how, I'll add a pic as part of my address.

What model year is your XLR?

cadillac tech
09-11-2007, 11:06 AM
The name of your color red is crimson pearl code 86u. This is an '04-'05 color.
Bruce

Caddyman
09-11-2007, 03:41 PM
What model year is your XLR?


It's a 2005 and thanks to Cadillac Tech I now what color the car is. Thanks!

diceman3
10-14-2007, 10:54 AM
Hi, I'm looking at buying a 2005 Raven Black that has 13,000 miles. from the local Cadillac dealer. Car was bought in 11/04 at that dealership. Dealer says the cars been certified for six years/100K. He said therefore I would be covered "bumper to bumper until 11/2010 or the 100K. I don't know whether the original owner bought it that way, or the dealer had it certified, as the usual 4 year warrenty would have expired at the end of next November and it would not be an attractive warrenty. This makes me think that the dealer had it certified. A couple of questions:

1. Will I get a document when I purchase, as I take the car between NJ and Florida?

2. Can I get the print out of the maintenance records of the car prior to closing?

Anything else?


thanks,

Diceman3

XLR I FL
10-15-2007, 03:02 PM
The dealer Certified the car for resale and the car is entered in the Cadillac database as a Certified car. So when you go to other deaers they will be able to "look up" the car history and treat you as a warrantied customer--including temporary transportation while your car is being serviced.

It's a good warranty and should serve your needs well.

Regards

Cliff8928
10-16-2007, 01:26 AM
Hi, I'm looking at buying a 2005 Raven Black that has 13,000 miles. from the local Cadillac dealer. Car was bought in 11/04 at that dealership. Dealer says the cars been certified for six years/100K. He said therefore I would be covered "bumper to bumper until 11/2010 or the 100K. I don't know whether the original owner bought it that way, or the dealer had it certified, as the usual 4 year warrenty would have expired at the end of next November and it would not be an attractive warrenty. This makes me think that the dealer had it certified. A couple of questions:

1. Will I get a document when I purchase, as I take the car between NJ and Florida?

2. Can I get the print out of the maintenance records of the car prior to closing?

Anything else?


thanks,

Diceman3

You can get a printout of any warranty claims, vehicle build and service contract at the dealer, just ask them to bring the VIN up in "VIS". I don't know if they can pull the maintenance info or not.